FAQ

Any other questions? Fill out the contact form, we are happy to help!
Shipping
Where is my order?

Orders typically take 1-3 business days to ship.

If you ordered hand-made pieces, allow up to 5-7 days.

If your order has shipped and you believe it is lost, go to claims.route.com for any shipping claims. (If you purchased shipping insurance at checkout). After the package is dropped off at the post office all claims are directly handled with Route.

Lost or Stolen Package

ROUTE SHIPPING INSURANCE

If your order has shipped and you believe it is lost, stolen, or has been tampered with, go to claims.route.com for any shipping claims. (If you purchased shipping insurance at checkout). After the package is dropped off at the post office all claims are directly handled with Route.

Order FAQ
Return Policy
We currently do not accept any returns or exchanges.

Warranty

Contact us within 30 days of your purchase to the contact details below if you have any issues with your products!

info@joianajewelry.shop

Contact us

Questions or Issues with your order? Let us know, we are here to help!
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