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Returns & Exchanges

Returns & Exchanges Policy

RETURN POLICY

Last updated June 15, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may contact us. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within five (5) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

Please Note

  •        Sale items are FINAL SALE and cannot be returned.        
  •        Refund applies only when item is damaged.   
  •        Refund applies only when there is an error on our part with your order. 

 

RETURN PROCESS

To return an item, please email customer service at joianajewelry@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

Joiana Jewelry

Attn: Returns

RMA #

2841 N Compass Cir  

Chula Vista, CA 91914-2508  

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

   

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

joianajewelry@gmail.com 

joianajewelry@gmail.com 

 

 

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