Returns & Exchanges Policy

Exchange Policy

Last updated June 15, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if there is something wrong with your order or any of the products you may contact us. Please see below for more information on our return policy.

 

EXCHANGES

All exchanges must be postmarked within five (5) days of the delivery date. All  items must be in new and unused condition, with all original tags and labels attached.

Please Note

•        Sale items are FINAL SALE and cannot be returned.        
•        Refund applies only when item is damaged.   
•        Refund applies only when there is an error on our part with your order. 

 

RETURN PROCESS WHEN APPROVED

Please email customer service at hello@joianajewelry.shop to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

Joiana Jewelry

Attn: Returns

RMA #

2841 N Compass Cir  

Chula Vista, CA 91914-2508  

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

EXCHANGE PROCESS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

   

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

 

hello@joianajewelry.shop