Your order will arrive approximately 5-10 business days from date of purchase (Places outside the US may experience longer transit times). All orders, placed after noon PST will be processed the following business day despite the shipping method. Orders placed Friday through Sunday will ship out Monday. Please allow 1-3 business days for your order to ship. 

Once the carrier scans your package, it is no longer our responsibility if the package is lost or stolen. We offer the option to add shipping insurance at checkout that replaces your order in the event it is lost or stolen, free of cost.

To file a claim, please follow the link below

https://claims.route.com/

We offer FREE standard shipping on all orders of $60 or more.

We do offer expedited shipping options for an additional fee that are listed at checkout. Expedited shipping options are available and will ship 1-2 business days from the day the order was placed.

Please note that international packages may be subject to duties and taxes. The limits for duty-free packages are determined by your local customs authorities. Please check their website for more info.

If package is returned to us because the package was not claimed, insufficient address or customs and duties were not paid, we will refund your order amount excluding shipping and will charge a $10 shipping fee.