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FAQ
Any other questions? Fill out the contact form, we are happy to help!
Shipping
Orders typically take 2-5 business days to ship.
However, please note that shipping timelines may be subject to delay due to factors outside our control, such as inclement weather or national holidays.
We appreciate your patience and understanding as we strive to get your order to you as quickly as possible.
Once your Joiana order has shipped, you'll receive a tracking number so you can monitor your package's journey to your door. If the carrier mistakenly marks your package as delivered, we suggest checking with others in your household or neighbors to see if they received it. You can also contact the carrier directly for assistance.
Lost Order?
If you opted for Route shipping insurance, they cover lost or stolen items and will replace or refund your order. File a claim here: claims.route.com. Claims are reviewed and approved within 1-2 business days of filing.
If after 5 business days you're still unable to locate your order, please reach out to support@joianajewelry.shop with your order number, full name, and shipping address.
While we aren't responsible for lost packages, we want to ensure you receive your Joiana purchase. Please let us know how we can help you track down your order.
International customers please note that your order ships from the US and we are not responsible for any fees associated with duties or import taxes.
Order FAQ
No Returns or Exchanges
All sales are final
We do not accept returns or exchanges
Please carefully review your order before completing your purchase
We recommend double-checking sizing specifications before ordering
Review our warranty policy below.
Contact us within 30 days of your purchase to the contact details below if you have any issues with your products!
Warranty for Damaged Items
Our warranty covers manufacturing defects and damage under the following conditions:
Coverage Period:
The warranty is valid for 30 days from the date of purchase
Proof of purchase is required for all warranty claims
What's Covered:
- Manufacturing defects
- Broken clasps
- Loose stones due to setting issues
- Plating defects
- Structural integrity issues
What's Not Covered:
- Normal wear and tear
- Accidental damage
- Damage from improper use or storage
- Lost or stolen items
- Aesthetic changes due to normal use
- Chemical exposure damage
- Water damage
Filing a Warranty Claim:
- Contact our customer service team within 30 days of purchase
- Provide your order number and clear photos of the damage
- Include a detailed description of the issue
- Our team will review your claim within 2-3 business days
Resolution Process:
If your warranty claim is approved, we will, at our discretion and in compliance with consumer protection laws:
Repair the item when possible
Replace the item with an identical piece if repair isn't feasible
Issue store credit if an identical replacement is unavailable
Contact us
Questions or Issues with your order? Let us know, we are here to help!
Contact Emails
Customer Service: support@joianajewelry.shop
Wholesale Inquiry: wholesale@joianajewelry.shop
Partnerships/Press: press@joianajewelry.shop