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FAQ

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Shipping

When will my order ship?

Orders typically take 2-5 business days to ship.

However, please note that shipping timelines may be subject to delay due to factors outside our control, such as inclement weather or national holidays.

We appreciate your patience and understanding as we strive to get your order to you as quickly as possible.

Where is my order?

Once your Joiana order has shipped, you'll receive a tracking number so you can monitor your package's journey to your door. If the carrier mistakenly marks your package as delivered, we suggest checking with others in your household or neighbors to see if they received it. You can also contact the carrier directly for assistance.

Lost Order?

If you opted for Route shipping insurance, they cover lost or stolen items and will replace or refund your order. File a claim here: claims.route.com. Claims are reviewed and approved within 1-2 business days of filing.

If after 5 business days you're still unable to locate your order, please reach out to support@joianajewelry.shop with your order number, full name, and shipping address.

While we aren't responsible for lost packages, we want to ensure you receive your Joiana purchase. Please let us know how we can help you track down your order.

International Customers

International customers please note that your order ships from the US and we are not responsible for any fees associated with duties or import taxes.

Order FAQ

Return Policy

We currently do NOT accept any returns or exchanges.

Warranty

Email us!