Shopping for someone else but not sure what to give them? Give them the gift of choice with a JOIANA JEWELRY gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
Currently we don’t accept returns, all of our items come with a 10 day warranty for any damages that may come to our attention from the day your order is shipped. Read more on our warranty policies in the "about" header on our home page.
We ship orders 2-5 days from the day they are placed. Weekends can delay shipping times, so be patient with us! We will get your orders to you as quickly as possible.
You will receive a separate email with your shipping & tracking information. You will be able to track your package after it ships via UPS, USPS or DHL websites.
If your order is shipping to Mexico you will receive a separate email with your tracking information as well. You will be able to track it via DHL or Estafeta Websites.
We use DHL Express WorldWide for International Shipping and it takes about 2-5 Business days to arrive (Plus 2-3 Handling days)
All DHL Express international shipments, except those to Canada, have a signature required for delivery service included in the price.
With the exception of Mexico deliveries we use Estafeta delivery Service, which takes around 3-5 business days (Plus 2-3 handling days)
If you have any other questions feel free to email us at email@example.com